Refund policy

Please review our return guidelines below.

Return Window

Returns are accepted within 30 days of delivery. A valid proof of purchase is required.

Return Eligibility

To qualify for a return, items must be:

• Unused and in original condition

• Free of wear, marks, stains, or odors

• Returned with all original packaging, tags, dust bags, and accessories

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

• Personalised or custom items

• Final sale or discounted products

• Gift cards

Return Shipping

Customers are responsible for all return shipping costs. Please use a trackable shipping service. Renaia is not responsible for lost or damaged return shipments.

Inspection & Approval

All returned items are inspected upon arrival. Approval is based on condition. Returns that do not meet our requirements may be denied.

Exchanges

Renaia does not offer exchanges. Please submit a return and place a new order if you need a different item.

Refunds

Approved returns will be refunded to the original payment method. Please allow 3–7 business days after inspection for the refund to process.

Shipping fees, duties, and taxes are not refundable.

Defective or Incorrect Items

Defects or incorrect items must be reported within 5 days of delivery. Photo documentation may be required for review and approval.

International Orders

Customers are responsible for all return shipping fees. Customs duties, import taxes, and original shipping costs are non-refundable.

Return Verification

All returns must match our order records. Renaia reserves the right to refuse returns that appear excessive, suspicious, or inconsistent with our policy.